We recommend burning your Crooked Creek Candle 

at least 2-3 hours to achieve an even melt pool for each light

Always trim before the next burn and your candle will last a long time.  

Stop burning when 1/4" - 1/2" of the wax remains.  -Keep the wick centered & trimmed to 1/4" to prevent uneven burning & sparking.  -Burn candles on a clean, flat surface out of direct sunlight and drafts and away from pets, flammable materials, and children.

Why is my jar turning black?

There is generally one reason for soot accumulation on the jar...the wick is not trimmed

to the correct height. Make sure the wick stays trimmed to 1/4" before each lighting.

Why is there wax left on the side of my jar?

Each time a candle is lit, the melt pool must reach the edges of the container.

If the candle is lit and put out an hour later on multiple occasions, it will create a tunnel down the center of the jar.  We recommend burning our candles for 3-5 hours each lighting. 

Are your wicks lead free? Yes, we only use cotton wicks. No metal or lead here.

Why do I occasionally see soot coming off my candle?  Check the wick length. If the wick is longer than one quarter of an inch, it’s time to trim.  Burn your candle away from any drafts. Drafts can cause the flame to burn hotter, thus causing soot to appear.

Why does my wick have a black carbon deposit on it”?  This carbon deposit is referred to as “Mushrooming” Long burn-times can easily create a mushroom in any candle, especially if the wick isn't kept trimmed.  Mushrooming can be more common in heavier or floral scents but again if the wick is kept trimmed correctly, mushrooming shouldn’t be a problem.

Crooked Creek Candles is not responsible for any injury or damages 

caused by the use of our candles.